Visitor Experience Associate
Sheboygan, WI
Part Time
Visitor Experience
Entry Level
The John Michael Kohler Arts Center (JMKAC) is a nationally acclaimed visual and performing arts center located in the heart of downtown Sheboygan, Wisconsin. JMKAC establishes a community locally and nationally with its rotating, original contemporary art exhibitions, live performances and events, classes, workshops, and on-site preschool.
We are currently seeking an enthusiastic and customer service-oriented part-time Visitor Experience Associate to provide patrons with a positive, memorable experience while viewing galleries, learning about artists, shopping, and enjoying food and beverages.
About The Role
Reporting to the Visitor Experience Manager, the Visitor Experience Associate is the front line of our public interaction. Showcase your organizational and interpersonal skills as you provide exceptional customer service to our patrons. This is an entry-level position and will be trained in the responsibilities of reception and retail across the John Michael Kohler Arts Center (JMKAC), Art Preserve (AP), and associated locations.
Work Schedule:
Knowledge, Skills & Abilities:
Essential Job Duties:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will occasionally sit; continuously use hands to
finger, handle, or touch objects; and talk or hear. The employee will also continuously stand, walk, climb, or balance, and smell to complete this job. The employee should be able to lift and/or move up to 25 pounds. Specific vision abilities when performing this job include close vision, depth perception, and the ability to adjust focus.
Able to read and interpret documents, write routine correspondence, and speak effectively with others. Able to add, subtract, multiply, and divide using whole numbers. Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standard situations. Ability to perform basic mathematical calculations, balance, and reconcile figures, punctuate properly, and spell correctly.
Work Environments:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The position is art gallery-based and the noise level is usually moderate. May occasionally work inside or outside at events where noise levels could be moderate to loud. The position works at various locations, depending on the schedule. This position must be able to commute between locations if needed.
The John Michael Kohler Arts Center is an Equal Opportunity Employer.
We are currently seeking an enthusiastic and customer service-oriented part-time Visitor Experience Associate to provide patrons with a positive, memorable experience while viewing galleries, learning about artists, shopping, and enjoying food and beverages.
About The Role
Reporting to the Visitor Experience Manager, the Visitor Experience Associate is the front line of our public interaction. Showcase your organizational and interpersonal skills as you provide exceptional customer service to our patrons. This is an entry-level position and will be trained in the responsibilities of reception and retail across the John Michael Kohler Arts Center (JMKAC), Art Preserve (AP), and associated locations.
Work Schedule:
- Part-time, 10-16 hours weekly.
- Must be available to work Thursday evenings and weekends (2 weekends per month).
- Monday-Friday shifts, daytime and evening hours, as required to meet business needs and staffing for planned events.
Knowledge, Skills & Abilities:
- Demonstrate clear written and oral communication
- Maintain effective working relationships
- Microsoft Office proficiency
- Proactive self-starter
- Excellent time management skills
- Collaborative work style and flexibility
- Maintain confidentiality
Essential Job Duties:
- Greet and welcome visitors to the JMKAC Art Center and Art Preserve.
- Answer inquiries via phone, in person, and email regarding JMKAC products.
- Educate Visitors about services, amenities, public programming, and educational opportunities.
- Document visitor information in the Customer Relationship Management (CRM) system.
- Sell tickets, camps, classes, memberships, preschool tuition, alcoholic beverages, and merchandise utilizing CRM and Point of Sale (POS) systems.
- High school diploma or equivalent
- Proficient in Microsoft Office Suite
- Valid driver’s license and reliable transportation are required
- Maintain and/or obtain a State of Wisconsin Bartending License
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will occasionally sit; continuously use hands to
finger, handle, or touch objects; and talk or hear. The employee will also continuously stand, walk, climb, or balance, and smell to complete this job. The employee should be able to lift and/or move up to 25 pounds. Specific vision abilities when performing this job include close vision, depth perception, and the ability to adjust focus.
Able to read and interpret documents, write routine correspondence, and speak effectively with others. Able to add, subtract, multiply, and divide using whole numbers. Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standard situations. Ability to perform basic mathematical calculations, balance, and reconcile figures, punctuate properly, and spell correctly.
Work Environments:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The position is art gallery-based and the noise level is usually moderate. May occasionally work inside or outside at events where noise levels could be moderate to loud. The position works at various locations, depending on the schedule. This position must be able to commute between locations if needed.
The John Michael Kohler Arts Center is an Equal Opportunity Employer.
The John Michael Kohler Arts Center is an Equal Opportunity Employer.
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